Refund policy

At Juke Jug, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Juke Jug, we offer a straightforward return and refund process to ensure your peace of mind.

Returns:
You can return your Juke Jug within 30 days of purchase, provided it is unused and in its original condition. To initiate a return, please contact our customer service team at jukejug@gmail.com with your order number and the reason for the return. Once your return is approved, you will receive instructions on how to send the product back to us.

Refunds:
Refunds will be processed to your original payment method once the returned item has been inspected and approved. Please allow 7-10 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchanges:
If you would like to exchange your Juke Jug for a different product, please contact us within 30 days, and we’ll help you arrange an exchange.

We are committed to ensuring you have the best experience with Juke Jug and are here to assist you every step of the way.